The seller is responsible for damage suffered through the transport service. If the status of the order is according to the track & trace as 'Received', but you have not yet received the item, Whoppah will refund the money. Not arrived items by mailbox or package If the package has been shipped according to the shipping instructions, then the buyer and seller can both track the package. In this case, you will receive the purchase amount minus delivery costs and return costs. Please note: in this case the return costs including the delivery costs are for the account of the buyer. You can return to Whoppah instead of the seller within 14 days (from the time of delivery). Return Guarantee Do you not like the item and do you want to return it? Which can.

We help mediate between you and the seller. Mediation Help If there is deception in the ad, you can negotiate with the seller for a discount. Defects include: different color, missing parts of signs of use that are not reported in the advertisement. Money Back Guarantee If the actual item differs from the description in the ad, you will get your money back.

Buyer protection is not mandatory and you can optionally disable it during checkout. Buyer Protection is 4% (with a minimum amount of 10 euros) of the total sales amount and is automatically added to the subtotal. That's why we offer the Whoppah buyer protection when you pay through our platform. At Whoppah, we believe it is important that you, the buyer, can make safe and protected purchases.

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